Dealing with Challenging People in the Workplace
I attended a seminar yesterday.
I signed up for it because in my review I was told "Your really smart and you treat all your patients like they are stuck on stupid, and it's being reflected in your Cstats"
So I guess I have to learn how to better deal with people. So I shelled out $30.00 and gave up my day off.
The seminar was more how to diffuse tense situations with co-workers more than with customers, but I think I learned a few things.
Besides It looks good on my resume.
3 comments:
What's a cstat?
It sounds like whoever (whomever... you can figure out the correct usage in your English classes) told you that is "stuck in high school" to me.
CSTAT - Customer Satisfaction Statistics???
Wade
I'm impressed you took the feedback and made some efforts to do something different.
I'da spent my energy on not shooting the messenger.
*wincing*
I'da gotten AROUND to looking at the feedback....but sheeeeesh.
Pot calling the kettle black with those people skills, yaknow?
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